Question 1

How do I book a villa or apartment?

Accepted Answer

Message us directly on WhatsApp with your preferred property, dates, and group size. Our team will confirm availability and pricing, and your stay is secured once details are finalised — no online payment required upfront.

Question 2

What are the check-in and check-out times?

Accepted Answer

Standard check-in is from 1:00 PM and check-out by 11:00 AM. Early check-in or late check-out can often be arranged on request, subject to availability — just ask our team when you enquire.

Question 3

Is there a caretaker or staff on-site?

Accepted Answer

Our private-pool villas come with caretaker support to help with anything you need during your stay. Serviced apartments offer self check-in with our team available on WhatsApp throughout your stay.

Question 4

Can we bring extra guests beyond the listed capacity?

Accepted Answer

Most of our villas allow additional guests beyond the base occupancy for a small extra charge — check the specific property's guest capacity and let us know your group size when enquiring.

Question 5

What is the cancellation policy?

Accepted Answer

Cancellation terms vary slightly by property and season. Our team will share the exact policy for your dates when you enquire, before you confirm your booking.

Question 6

Are pets allowed?

Accepted Answer

Pet policies vary by property. Let us know if you're travelling with a pet when you enquire, and we'll confirm whether your chosen villa or apartment can accommodate them.

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Frequently Asked Questions